Cancellation Policy

Each listing may have its own cancellation terms, refund windows, house rules, minimum stay requirements, fees, taxes, and host-specific conditions. Guests should review the cancellation terms, listing rules, and checkout disclosures before submitting payment.

If listing-specific cancellation terms conflict with a general summary, the more specific terms shown for the listing or booking confirmation generally control, subject to applicable law and any support review outcome.

No refund, credit, fee waiver, date change, or exception is promised unless the applicable listing policy, checkout terms, support decision, or law allows it.

A cancellation is effective only when it is submitted through the available QIX Rentals flow, support channel, host-approved process, or other method recognized by QIX Rentals for that booking.

Messages expressing interest in canceling, date changes, or support review do not by themselves cancel a booking unless the booking status is updated or QIX Rentals confirms the cancellation in writing through an authorized channel.

Refund eligibility may be calculated from the time the cancellation request is received, processed, or confirmed, depending on the listing-specific policy, platform workflow, payment status, and applicable law.

Guest refund eligibility depends on the listing-specific policy, the check-in date and time, the cancellation timing, payment status, fees and taxes, host rules, stay usage, and any applicable legal requirements.

Guests may be responsible for non-refundable amounts, partially refundable amounts, service fees, cleaning fees, taxes, platform fees, payment processing effects, or other charges disclosed before booking or permitted by the applicable policy.

Guests should not assume that a cancellation request, support ticket, declined payment, chargeback, unused stay, early departure, weather concern, travel delay, or change in plans automatically creates refund eligibility.

Taxes and fees may be refunded in full, partially, or not at all depending on the listing-specific policy, the timing of cancellation, whether services were already provided, payment processor rules, host terms, and applicable law.

Cleaning fees may be refundable where a stay does not begin and the applicable policy allows it. Service fees, platform fees, payment processing effects, and host charges may be subject to different treatment.

QIX Rentals may adjust taxes, fees, and totals where required by law, payment processor requirements, support review, chargeback resolution, or operational correction.

Payments, refunds, disputes, chargebacks, and payment status updates are processed through Stripe. Refund timing may depend on Stripe, card networks, banks, payment method rules, fraud checks, dispute status, and the user's financial institution.

QIX Rentals may show refund or payment status based on Stripe webhooks, Stripe identifiers, booking records, support review, and operational updates. A visible platform status may not mean that funds have already settled to a card, bank, or connected account.

If a payment fails, a checkout session expires, or a refund cannot be routed to the original payment method, QIX Rentals and Stripe may require additional steps or information before the matter can be completed.

QIX Rentals may review documented emergencies, safety concerns, material listing discrepancies, access failures, severe operational disruptions, government restrictions, payment processor events, or other exceptional circumstances outside the standard cancellation policy.

Exceptional review is discretionary unless applicable law requires otherwise. Review may consider booking history, listing terms, communications, evidence, timing, host response, guest conduct, payment status, safety concerns, and operational feasibility.

Submitting documentation or opening a support ticket does not guarantee approval, refund, credit, date change, fee waiver, host penalty, or other particular outcome.

Hosts are expected to honor confirmed bookings. A host cancellation may trigger guest support, rebooking assistance where available, refund review, listing review, account review, search visibility changes, removal of premium signals, fee adjustments, suspension, or other action permitted by QIX Rentals policies.

Host cancellations may be reviewed differently when required by safety, legal compliance, emergency maintenance, payment risk, guest misconduct, inaccurate booking details, or circumstances outside the host's reasonable control.

Hosts must communicate material issues promptly and cooperate with QIX Rentals support so guest options, refund eligibility, and marketplace integrity can be reviewed.

A guest no-show, late arrival, early departure, or shortened stay does not automatically create refund eligibility. The applicable listing policy, host rules, support review, and law will determine whether any refund or adjustment is available.

Date changes, guest-count changes, extensions, early check-in, late checkout, and rebooking requests require host approval, platform availability, payment completion, and any additional terms shown or agreed through QIX Rentals.

Guests and hosts should keep all material cancellation, change, and refund communications inside QIX Rentals where possible so support can review the full record.

QIX Rentals may request photos, messages, receipts, travel records, incident reports, payment records, or other documentation to review a cancellation, refund, damage, safety, or listing accuracy issue.

Support decisions may consider the available evidence, platform records, booking status, payment status, listing terms, user conduct, prior reports, host response, guest response, and applicable law.

False, exaggerated, misleading, or incomplete support claims may result in denial of relief, account review, booking cancellation, listing action, or other policy enforcement.

Users should contact QIX Rentals support before initiating a chargeback or external payment dispute where possible. QIX Rentals may provide booking records, checkout disclosures, messages, cancellation terms, support history, and payment information to Stripe, card networks, banks, hosts, guests, or other parties as required or permitted by law.

Abuse of chargebacks, refunds, disputes, payment reversals, or support processes may result in account restrictions, booking cancellation, collection activity where permitted, or removal from the marketplace.

Chargeback outcomes are not controlled solely by QIX Rentals and may depend on Stripe, card networks, banks, payment method rules, evidence, and applicable law.