Community Guidelines

QIX Rentals is designed for premium stays, service discovery, editorial discovery, concierge support, host-grade operations, booking clarity, and trust-first participation. Guests, hosts, service providers, and advertisers are expected to use the platform with honesty, respect, care, and reasonable judgment.

These Guidelines apply to listings, services, profiles, messages, reviews, service reviews, support tickets, concierge requests, reports, bookings, service bookings, host dashboards, paid host tools, sponsored placements, and any other marketplace activity.

QIX Rentals may review conduct under these Guidelines, the Terms of Service, listing rules, service rules, advertising requirements, payment requirements, support records, and applicable law.

Users must not harass, threaten, intimidate, exploit, stalk, dox, demean, or abuse another person. Users must not use QIX Rentals to coordinate violence, illegal activity, unsafe conduct, or interference with a property, host, guest, service provider, advertiser, neighbor, or support team member.

Users must not discriminate or encourage discrimination based on protected characteristics under applicable law. Listings, services, messages, rules, reviews, and support claims should be written in a way that respects lawful equal access and fair treatment.

Users should report urgent safety concerns, credible threats, fraud, property access issues, unsafe service conditions, or dangerous conditions through appropriate emergency services where necessary and through QIX Rentals support when platform review is needed.

Hosts must present properties accurately. Service providers must present services, qualifications, licensing, insurance, pricing, cancellation terms, and requirements accurately. Guests and customers must present booking needs, party sizes, access details, and service needs accurately.

Users must not create fake accounts, fake listings, fake services, fake sponsored placements, false identities, misleading profile information, manipulated availability, inaccurate guest counts, inaccurate party sizes, fake provider qualifications, unsupported claims, or misleading support claims.

QIX Rentals may remove or restrict content that appears misleading, incomplete, unlawful, unsafe, duplicative, promotional in a deceptive way, unsubstantiated, or inconsistent with marketplace standards.

Users must not use QIX Rentals to avoid platform payments, service fees, provider transfer workflows, host payout workflows, Stripe processing, taxes, cancellation terms, dispute processes, or safety review. Requests to move a stay or service booking off-platform to evade fees or policies may lead to account action.

Users must not submit unauthorized payment methods, misuse promo codes, abuse refunds or chargebacks, misrepresent payment status, route host or provider payouts outside required flows, or interfere with Stripe Checkout, Stripe Connect, Stripe Billing Portal, service checkout, or advertiser checkout workflows.

Hosts and providers must complete required payout onboarding before accepting paid bookings or bookable services. Advertisers must keep sponsored placement billing accurate. Guests and customers must keep payment details accurate and lawful.

Reviews should reflect real stays, real service bookings, real host or provider interactions, and genuine experiences. Users must not buy, sell, trade, pressure, threaten, suppress, or manipulate reviews or ratings.

Reviews should not include private information, irrelevant disputes, discriminatory language, extortion, threats, or content that is false, misleading, or designed to punish a user for enforcing lawful rules.

QIX Rentals may remove, limit, or investigate reviews that appear manipulated, irrelevant, abusive, fraudulent, or inconsistent with review standards.

Support tickets, moderation reports, concierge requests, service quality reports, damage reports, safety claims, refund requests, provider documents, and advertising reports should be accurate, complete, and supported by relevant documentation where available.

Users must not submit false evidence, omit material facts, exaggerate claims, impersonate others, retaliate through reports, or use support channels to pressure another user into off-platform concessions.

QIX Rentals may consider messages, booking records, service booking records, payment status, listing details, service details, provider documents, sponsored placement records, photos, support history, user conduct, and other available records when reviewing reports.

Guests must care for properties, follow house rules, respect neighbors, use amenities safely, supervise invitees, coordinate service access responsibly, and promptly report accidents or damage. Hosts must provide reasonable arrival readiness, accurate rules, and safe property information.

Service providers must respect property access rules, privacy, cleanliness, timing, safety, equipment limits, and service scope. Providers should not enter unauthorized areas, bring unauthorized personnel, leave unsafe conditions, or perform services beyond the agreed scope without approval.

Unauthorized parties, commercial events, excessive noise, illegal substances, weapons misuse, tampering with safety equipment, unauthorized animals, unsafe provider equipment, or unsafe use of pools, water access, fireplaces, kitchens, garages, vehicles, or amenities may result in immediate review.

Users may receive limited information about other users for booking, service coordination, arrival, messaging, support, payment, advertising, or dispute purposes. Users must not misuse, sell, publish, scrape, harass with, or disclose another user's personal information except as needed for the transaction or as required by law.

Users should keep sensitive details out of listing content, service content, sponsored placements, reviews, public profile fields, and unnecessary messages. QIX Rentals is not designed for unnecessary health, financial, or highly sensitive personal information.

Screenshots, recordings, message exports, booking records, service records, provider documents, and advertising records should be handled carefully and lawfully.

QIX Rentals may warn users, remove content, restrict messaging, pause listings, reject or pause services, cancel bookings, cancel service bookings, disable paid host tools, remove boosts, reject sponsored placements, adjust marketplace visibility, require verification, suspend accounts, terminate accounts, or take other action where conduct appears inconsistent with these Guidelines or other policies.

Moderation decisions may consider safety, fraud risk, payment status, user history, evidence quality, legal requirements, operational risk, advertising risk, provider risk, and marketplace trust. QIX Rentals may act quickly when needed to protect users, properties, service customers, payment systems, sponsored placement integrity, or platform integrity.

Users may contact support with relevant information if they believe a moderation decision should be reviewed.