Terms of Service

These Terms of Service govern access to and use of QIX Rentals, qixrentals.com, related applications, marketplace tools, stay and service booking flows, host dashboards, service provider tools, advertising checkout, support channels, concierge request surfaces, and other services made available by QIX Rentals.

By creating an account, browsing listings or services, submitting a listing or service offering, requesting support, starting checkout, purchasing host tools, purchasing sponsored advertising, or otherwise using QIX Rentals, you agree to these Terms and any policies referenced in them. If you use QIX Rentals on behalf of a company, property owner, portfolio, service provider, advertiser, or other organization, you represent that you have authority to bind that organization.

QIX Rentals may update these Terms from time to time. When changes are material, QIX Rentals may provide notice through the platform, email, or another reasonable method. Continued use of QIX Rentals after the effective date of updated Terms means you accept the updated Terms.

QIX Rentals provides technology for premium rental discovery, editorial-style listing presentation, service discovery, booking requests, messaging, checkout, guest support, concierge requests, host dashboards, service provider submissions, sponsored placement tools, listing quality tools, and marketplace operations.

Unless expressly stated in a separate written agreement, QIX Rentals does not own, operate, inspect, control, manage, license, certify, warrant, or guarantee user listings, properties, hosts, guests, service providers, service offerings, amenities, neighborhoods, sponsored advertisers, third-party services, stays, services, or service outcomes. Hosts, service providers, advertisers, and guests are independent marketplace participants responsible for their own activity.

QIX Rentals may provide support, moderation, concierge intake, trust and safety review, listing approval workflows, service submission review, sponsored placement review, payment routing, and operational tooling. Those activities do not make QIX Rentals the owner, operator, real estate broker, property manager, insurer, travel agent, employer, joint venturer, food service operator, healthcare provider, beauty service provider, fitness provider, event producer, or guarantor of any listing, stay, service, provider, advertiser, or outcome unless expressly required by applicable law.

Users must be at least 18 years old and able to form a binding contract. QIX Rentals may refuse, suspend, restrict, or terminate access where required or permitted by law, where account information appears inaccurate, or where marketplace safety, payment integrity, licensing, advertising, or policy enforcement requires review.

Account holders are responsible for providing accurate registration information, maintaining current profile and contact details, protecting login credentials, and promptly notifying QIX Rentals of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by QIX Rentals' failure to use reasonable safeguards.

QIX Rentals may support guest accounts, host accounts, admin or support roles, host service submissions, advertiser checkout, and account type selection during signup. Some features may require additional profile information, host onboarding, service submission review, advertising review, Stripe onboarding, verification review, or other eligibility checks before use.

Guests and service customers are responsible for submitting accurate checkout details, including stay dates, service dates, service time windows, guest count, party size, contact information, service location, access details, accessibility needs, allergies or restrictions where relevant, and any material stay or service needs. Guests and customers must use lawful payment methods, keep payment information current, and ensure they are authorized to use any payment method submitted through Stripe Checkout.

Guests must follow listing rules, service rules, cancellation terms, arrival instructions, checkout requirements, provider instructions, community guidelines, and reasonable host or provider instructions disclosed before or during a stay or service. Guests may not bring unauthorized guests, book unauthorized service participants, host unauthorized events, exceed stated capacity, create unreasonable disturbance, damage property, interfere with neighbors or providers, or use a listing or service for illegal, unsafe, or unauthorized commercial activity.

Guests and customers must promptly report material listing issues, service issues, safety concerns, accidental damage, access problems, payment questions, provider concerns, and support needs through available QIX Rentals, host, or provider communication channels so the matter can be reviewed with relevant booking records and evidence.

Hosts are responsible for the listings they create, the stays they offer, and the legal right to rent or otherwise make a property available. Hosts must maintain accurate listing titles, descriptions, photos, amenities, rules, availability, pricing, taxes where applicable, fees, cancellation terms, guest capacity, bedrooms, bathrooms, property type, premium-host eligibility information, instant-book status, and material location or access details.

Hosts and service providers are responsible for all permits, registrations, zoning, lease or owner approvals, association rules, taxes, insurance, safety equipment, occupancy limits, habitability, cleaning, maintenance, arrival readiness, professional licensing, food safety, sanitation, allergen handling, health and beauty compliance, fitness or wellness compliance, background requirements, and compliance with applicable laws, contracts, and platform policies. QIX Rentals does not provide legal, tax, zoning, licensing, insurance, food-safety, health, professional, or financial advice.

Advertisers and sponsors are responsible for truthful, substantiated, non-deceptive campaign materials, lawful claims, rights to creative assets, destination links, intellectual property permissions, sponsorship disclosures, and compliance with advertising, endorsement, review, privacy, and industry-specific rules that apply to their products or services.

QIX Rentals may review listings, service offerings, and sponsored placements for completeness, presentation quality, policy clarity, support readiness, trust signals, payment readiness, and marketplace fit. Listing approval, service approval, premium-host indicators, verification statuses, badges, editorial placement, sponsored placement, search order, and visibility surfaces may change over time and may be based on automated signals, manual review, operational performance, paid tools, customer behavior, or other marketplace factors.

Hosts, service providers, and advertisers are responsible for ensuring that photos, descriptions, amenities, service menus, qualifications, pricing, rules, location information, sponsored claims, and destination URLs are current, authorized, and not misleading. They must not upload content they do not have permission to use or content that infringes intellectual property, privacy, publicity, consumer protection, advertising, or contractual rights.

QIX Rentals may pause, remove, demote, flag, reject, or require edits to listings, services, or placements that appear incomplete, inaccurate, unsafe, duplicative, misleading, unlawful, payment-ineligible, unsubstantiated, or inconsistent with QIX Rentals standards. Marketplace placement, sponsored placement, premium badges, review scores, verification signals, boost indicators, and service approval are not guarantees of booking volume, revenue, ranking, quality, provider performance, consumer interest, or return on advertising spend.

QIX Rentals may show service categories and samples for in-stay or travel-adjacent services, including photography, private chefs, bodywork, prepared meals, training, beauty, hair, spa, estate care, cleaning, catering, and other premium support services. QIX Rentals may also allow hosts or providers to submit service offerings for public discovery and checkout.

Host-created service offerings may require portfolio photos, service documents, service menus, provider qualifications, experience, license details, insurance details, service address or location notes, guest requirements, cancellation terms, accessibility notes, pricing, duration, maximum party size, tags, Stripe Connect readiness, and admin approval before customers can book them. Service media may be public, while review documents may be private to the submitting host or provider and authorized admins.

QIX Rentals review, approval, publication, or checkout readiness for a service offering is not a professional license, background check, insurance verification, health inspection, food-safety certification, legal compliance certification, or guarantee of provider quality. The host or provider remains responsible for the legality, safety, suitability, accuracy, performance, and insurance of each service they offer.

A stay or service booking is not confirmed until the applicable checkout, payment authorization, host or platform confirmation, provider readiness, and booking status requirements are satisfied. QIX Rentals may create pending booking records, service booking records, booking codes, checkout sessions, support events, and notification records while a guest or customer moves through checkout.

Stripe Checkout sessions may remain pending, fail, expire, or be canceled before payment is completed. If a Stripe session expires or payment fails, the booking may remain unconfirmed, be released from hold, or require a new checkout session. Availability, service date, time window, party size, price, fees, taxes, host readiness, provider readiness, and payment capability may be rechecked before a new checkout session begins.

QIX Rentals may decline, cancel, or require support review for bookings involving inaccurate guest counts, inaccurate service details, suspected fraud, payment risk, host payout issues, provider payout issues, listing or service status changes, policy violations, safety concerns, sanctions or compliance restrictions, operational errors, or other marketplace integrity concerns.

Before checkout, QIX Rentals may display nightly rates, service prices, cleaning fees, service fees, platform fees, provider payouts, taxes, discounts, currency information, subscription prices, advertising prices, and total amounts. Amounts may vary based on dates, guest count, party size, service details, listing configuration, host pricing, provider pricing, tax settings, currency support, subscription terms, or payment processor requirements.

Payments are processed by Stripe. Payment card details are handled by Stripe, and QIX Rentals receives payment status and transaction information needed to operate bookings, service bookings, billing, refunds, chargebacks, disputes, subscriptions, advertising campaigns, fraud checks, and tax or accounting records.

Guests, customers, hosts, service providers, and advertisers authorize QIX Rentals and Stripe to charge, transfer, deduct, refund, or adjust the amounts shown at checkout and any additional amounts authorized under the listing rules, service rules, advertising terms, these Terms, payment processor rules, or applicable law.

Hosts and service providers must complete required Stripe Connect onboarding before accepting paid bookings, accepting bookable host services, or receiving payouts through QIX Rentals. Stripe may require identity, business, tax, bank, and compliance information and may approve, restrict, delay, or deny payment capabilities under its own terms, policies, and legal obligations.

QIX Rentals may rely on Stripe account status, charges-enabled status, payouts-enabled status, details-submitted status, account requirements, payment status, transfer records, refund records, dispute records, and related identifiers to determine whether a host or provider may accept paid bookings or receive payouts.

Payout timing and availability may depend on Stripe, bank processing, legal or tax requirements, fraud checks, disputes, chargebacks, refunds, reserve requirements, account restrictions, host or provider onboarding completeness, and operational review. QIX Rentals does not guarantee payout timing except to the extent required by applicable law or an express written agreement.

QIX Rentals may offer paid host tools, including Pro Host Membership and AI Listing Toolkit subscriptions. QIX Rentals may also offer listing boost subscriptions, sponsored placements, advertiser campaign subscriptions, or paid visibility tools, including Starter Boost, Pro Exposure, Market Dominate, Starter Placement, Premium Partner, and Category Exclusive packages.

Paid host tools, listing boosts, and sponsored placements may improve access to platform features or visibility surfaces, but they do not guarantee bookings, income, ranking, search position, review scores, premium badges, guest interest, payout amounts, ad impressions, clicks, leads, conversions, or return on spend. QIX Rentals may change, suspend, rename, reprice, bundle, review, reject, or discontinue paid tools and advertising packages as permitted by law and the applicable payment terms.

Host subscriptions, boosts, and advertising campaigns may be billed through Stripe Checkout and managed through Stripe Billing Portal or QIX Rentals account tools where available. Cancellations, renewals, upgrades, downgrades, failed payments, refunds, taxes, invoices, campaign status, and subscription status are subject to disclosed checkout terms, Stripe processing rules, campaign review, and any additional terms shown at purchase.

QIX Rentals may provide AI-assisted listing suggestions, quality-score guidance, title ideas, description drafts, amenity prompts, market-positioning copy, and optimization support. These tools are drafting and operational support only.

AI listing suggestions are not legal, tax, financial, zoning, insurance, safety, accessibility, performance, advertising, licensing, or guaranteed revenue advice. Hosts remain responsible for reviewing, editing, verifying, and approving any AI-assisted content before using it in a listing, service offering, sponsored placement, or marketplace communication.

AI outputs may be incomplete, inaccurate, or unsuitable for a particular property, service, jurisdiction, guest expectation, advertiser claim, or marketplace context. QIX Rentals may store AI suggestion records, prompts, listing context, and output history as needed to operate the feature, improve quality, prevent abuse, and support disputes or moderation.

Cancellation and refund eligibility is governed by the applicable listing-specific or service-specific cancellation terms, the timing of the cancellation, payment status, host, provider, customer, or guest conduct, applicable law, and any support review outcome. No refund is promised unless the applicable policy, checkout term, payment processor rule, or law allows it.

QIX Rentals may review exceptional circumstances, safety concerns, access failures, material listing discrepancies, material service discrepancies, host cancellations, provider cancellations, payment processor events, or documented emergencies. Review does not guarantee approval, refund, credit, fee waiver, campaign credit, or particular outcome.

Users must not abuse refunds, chargebacks, disputes, support channels, cancellation processes, or advertising billing processes. QIX Rentals may provide records to Stripe, payment networks, hosts, guests, service providers, advertisers, insurers, law enforcement, or other parties as required or permitted by law to process refunds, disputes, chargebacks, safety reviews, fraud prevention, or policy enforcement.

Users may submit listing photos, service photos, portfolio images, descriptions, amenities, rules, messages, reviews, service reviews, service menus, qualifications, support requests, reports, profile information, avatar images, documents, attachments, concierge details, advertising creative, sponsor logos, campaign links, and other content through QIX Rentals. Users retain ownership of content they own, subject to the license granted in these Terms.

You grant QIX Rentals a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, format, adapt, translate, publish, distribute, analyze, and otherwise use your content as needed to operate, promote, improve, secure, support, and enforce QIX Rentals, sponsored placements, and related marketplace services.

You represent that you have all rights needed to submit your content and grant this license. QIX Rentals may remove, limit, preserve, or disclose content as required or permitted by law, these Terms, the Privacy Policy, payment processor rules, support workflows, advertising review, or trust and safety requirements.

Users may not engage in fraud, fake listings, fake services, fake sponsored placements, misrepresentation, harassment, threats, discrimination, illegal activity, unsafe conduct, payment circumvention, off-platform booking designed to evade fees, review manipulation, refund or chargeback abuse, unauthorized events, unauthorized commercial activity, trademark misuse, or misuse of another user's information.

Users may not scrape, crawl, copy, harvest, reverse engineer, interfere with, overload, hack, bypass access controls, upload malware, test vulnerabilities without authorization, use automated tools to abuse QIX Rentals, or attempt to access accounts, systems, data, payment flows, storage, private service documents, admin tools, or advertising records without permission.

Users may not upload infringing, deceptive, private, confidential, unlawful, sexually exploitative, hateful, violent, unsubstantiated, or otherwise harmful content. QIX Rentals may investigate and take action where conduct appears inconsistent with these Terms, community standards, marketplace integrity, advertising standards, or applicable law.

QIX Rentals may operate support tickets, concierge requests, moderation reports, listing approval queues, service submission queues, provider document review, sponsored placement review, trust and safety reviews, admin approvals, account status reviews, verification status reviews, and payment or dispute workflows. QIX Rentals may use submitted evidence, platform records, messages, booking history, service booking history, payment status, analytics events, and third-party information to review matters.

QIX Rentals may warn, restrict, suspend, terminate, remove content, pause listings, reject services, pause services, cancel bookings, cancel service bookings, decline checkout, reject sponsored placements, withhold marketplace tools, disable paid boosts, disable campaign visibility, require additional information, or refer matters to payment processors or authorities where required or permitted by law.

Support and moderation decisions may involve judgment, incomplete information, operational constraints, safety considerations, payment processor rules, advertising rules, and applicable law. QIX Rentals may correct errors or revisit decisions where appropriate, but does not guarantee a particular support, review, approval, or advertising result.

QIX Rentals uses third-party services to operate the platform. Supabase may support database, authentication, row-level security, storage, listing photos, service media, private service documents, avatars, message attachments, advertising campaign records, and related application data. Vercel may support hosting, deployment, infrastructure, application delivery, logs, and performance. Stripe may support guest checkout, service checkout, host payouts, provider transfers, Stripe Connect, Stripe Checkout, Stripe Billing Portal, refunds, disputes, chargebacks, subscriptions, listing boosts, sponsored advertising checkout, payment status, tax or payment records, and fraud checks.

QIX Rentals may also use map or location services, authentication providers, analytics tools, communications tools, storage tools, support systems, fraud-prevention tools, AI tools, or other service providers where needed to operate features. Third-party services may be governed by their own terms, privacy policies, security practices, and legal obligations.

QIX Rentals is not responsible for third-party service outages, delays, requirements, account restrictions, payment declines, data handling, or feature changes except to the extent required by applicable law or expressly stated in a written agreement.

QIX Rentals is provided on an as-available and as-permitted basis. To the fullest extent permitted by law, QIX Rentals disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, listing accuracy, service accuracy, host performance, provider performance, guest behavior, property condition, neighborhood condition, service quality, professional qualifications, licensing status, insurance status, advertising performance, revenue performance, search placement, or booking outcomes.

QIX Rentals does not guarantee that listings, stays, services, hosts, providers, guests, advertisers, reviews, messages, support outcomes, paid tools, sponsored placements, analytics, AI suggestions, or concierge requests will meet a user's expectations. Users are responsible for evaluating listing details, service details, provider qualifications, rules, risks, suitability, claims, and legal obligations before booking, hosting, providing services, purchasing tools, purchasing sponsored placements, or relying on platform information.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the extent permitted by law.

To the fullest extent permitted by law, QIX Rentals and its owners, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-revenue, lost-data, business interruption, loss-of-goodwill, or substitute-service damages arising from or related to QIX Rentals, bookings, service bookings, listings, stays, services, paid tools, sponsored placements, payments, messages, support, or third-party services.

To the fullest extent permitted by law, QIX Rentals' aggregate liability for claims arising from or related to QIX Rentals will not exceed the greater of the amounts paid by you to QIX Rentals for the transaction giving rise to the claim or one hundred U.S. dollars. This limitation does not limit liability that cannot be limited under applicable law.

Users acknowledge that marketplace services involve independent hosts, independent guests, independent service providers, advertisers, third-party processors, internet infrastructure, real-world property conditions, and real-world service conditions outside QIX Rentals' direct control.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless QIX Rentals and its owners, officers, employees, contractors, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your listings, stays, services, service offerings, sponsored placements, content, account activity, payments, taxes, legal compliance, licensing, insurance, property rights, intellectual property rights, guest conduct, host conduct, provider conduct, advertiser conduct, policy violations, or breach of these Terms.

QIX Rentals may control the defense of any matter subject to indemnification, and you agree to cooperate with reasonable requests. You may not settle a claim in a way that imposes obligations on QIX Rentals without QIX Rentals' prior written consent.

Users should first contact QIX Rentals support with booking, service, payment, listing, provider, sponsored placement, safety, or account disputes so the matter can be reviewed with relevant records. Informal support review does not waive any rights or remedies unless expressly stated in a written settlement.

These Terms are governed by the laws of the State of Washington and applicable United States federal law, without regard to conflict-of-law rules. Unless applicable law requires otherwise, the state and federal courts located in King County, Washington will be the exclusive venue for disputes arising from or related to these Terms or QIX Rentals.

Nothing in these Terms prevents QIX Rentals from seeking injunctive or equitable relief in any court with jurisdiction to protect marketplace integrity, intellectual property, user safety, confidential information, payment systems, platform security, or sponsored placement integrity.

Questions about these Terms can be directed to QIX Rentals through the contact, support, or account channels made available on qixrentals.com.

QIX Rentals is based in Seattle, Washington, United States.